City of Freeport, Illinois, Departments/Services

The City has a new website at www.cityoffreeport.org and www.ci.freeport.il.us will be taken down in the near future. Please redirect any browser bookmarks or favorites to www.cityoffreeport.org

Phone: 815.233.0111
Fax: 815.599.5819
Office Hours: 8:30 a.m. to 5:00 p.m.
For calls on Saturday or Sunday or after 5:00 pm, please call 815.233.0711

Please use rear entrance located on Exchange Street for Water & Sewer business.
Office Location:
314 West Stephenson St., Suite 010
Freeport, Illinois, 61032

Mission Statement:
Freeport Water and Sewer will provide customers with high quality water and service in the most efficient and economical manner. We will work in cooperation with the customers to provide and maintain a safe, clean and secure water and sewer service now and for the future. view link to history

PDF instructions for paying your bill

1. Do nothing and you will continue to receive a paper bill.
2. View my bill online
3. Pay my bill online
• Auto-Pay Online — Financial institution checking account.
(FREE. No convenience fees.) Call 815.233.0111 to set up.
• Pay Online — Credit and debit cards, and electronic checking
($2.99 fee per transaction.)
4. Pay my bill with a phone call to 1.877.885.7968
($2.99 fee per transaction)

Water and Sewer Drop Box is located on Stephenson across the street from the City Hall building.

Water and Sewer Documents

Water and Sewer Rates

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Water and Sewer - Capital Improvement Charges

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Water & Sewer and Streets - Capital Improvement Summary FY2019

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Change in timeline for billing for late charges and nonpaid
turn-off dates - Effective 6/25/2018

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Lead in Drinking Water

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Landlords & Duplex Owners: One Water Service Line but Multiple Water Meters Turn-Off Policy and Suggested Lease Language

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Ordinance No. 2018-11: An Ordinance Amending Individual Provisions of Chapters 1040,1042, 1044, 1048, 1052, and 1060 Pertaiing to Municipal Utility Services (including Water & Sewer) Billing and Collection Procedures - Passed March 5, 2018

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Public Health Advisory mailed May 1, 2017

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Presentation on Infrastructure Dec. 12, 2016

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Pressure Zone Notice of Activation mailed May 2017

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Water and Sewer Rate Structure presentation on March 6, 2017

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Water and Sewer Rate Structure presentation on January 17, 2017

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Storm Drainage & Erosion Control Management Design Manual

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Water Quality Report 2018

Report 2018

Water Quality Report 2017

Report 2017

Water Quality Report 2016

Report 2016

Water Quality Report 2015

Report 2015

Water Quality Report 2014

Report 2014

Water Assessment Survey 2011

Survey

Water and Sewer Tips

Guide to What You Can and Can't Flush and Put Down the Drain

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	The 2015-2016 City of Freeport Water and Sewer Commission, Phase B-Water Main Replacement and Upgrade Project is made possible by the financial assistance and cooperation of the Illinois Environmental Protection Agency and its State Revolving Fund (SRF) providing low interest infrastructure loans to protect or improve Illinois' quality of drinking water resources.
	The purpose of this Water and Sewer Commission Project is to make water system improvements, including an estimated 21,080 feet of water main upgrades to 12” and 16” diameter in key areas that would provide adequate water transmission lines from the new Well No.9 to the new Elevated Tank and improvements to pressure zones, including the replacement of 10,310 feet of 6-8 inch water main and the replacement of 75 valves. The project will be funded through a State Revolving Fund loan from the Illinois Environmental Protection Agency with the project cost estimated to be $8,587,963.77.
	View Map of Phase B Proposed Project Area