Director of Utility Operations
Office Hours: 8:30 a.m. to 5:00 p.m.
For calls on Saturday or Sunday or after 5:00 pm, please call 815.233.0711
Freeport Water and Sewer will provide customers with high quality water and service in the most efficient and economical manner. We will work in cooperation with the customers to provide and maintain a safe, clean and secure water and sewer service now and for the future.
Utility Bill Options
1. Do nothing and you will continue to receive a paper bill.
2. View my bill online
3. Pay my bill online
• Auto-Pay Online — Financial institution checking account.
(FREE. No convenience fees.) Call 815.233.0111 to set up.
• Pay Online — Credit and debit cards, and electronic checking
($2.99 fee per transaction.)
4. Pay my bill with a phone call to 1.877.885.7968
($2.99 fee per transaction)
Water & Sewer Reference Documents
Water & Sewer Rates
Water & Sewer Rates with Capital Improvement Charges
Capital Improvement Summary FY2019
Billing for Late Charges and Non-Paid Turn-Off Dates – Effective 6/25/2018
Best Practices for Cold Weather – Water Services and Water Meter Freeze Prevention
Lead Pipe Best Practices
Turn-Off Policy for Multiple Meters on one Service Line
Ordinance No. 2018-11 – Municipal Utility Billing and Collections Procedures
Public Health Advisory – 5/1/2018
Infrastructure Presentation 12/12/2016
Rate Structure Presentation 3/6/2017
Rate Structure Presentation 1/17/2017
Storm Drainage & Erosion Control Management Design Manual
Water Quality Report 2018
Water Quality Report 2017
Water Assessment Survey 2011
314 West Stephenson St., Suite 010
Freeport, Illinois, 61032