Water & Sewer Billing Office: 815.233.0111
For calls on Saturday or Sunday or weekdays after 5:00 pm, please call 815.233.0711
Water & Sewer Billing Office Hours:
Monday-Friday: 10:00 am – 3:00 pm
By appointment: 8:00-10:00 am & 3:00-5:00 pm
Hours for at-risk populations: 10:00-11:00 am
Freeport Water and Sewer will provide customers with high quality water and service in the most efficient and economical manner. We will work in cooperation with the customers to provide and maintain a safe, clean and secure water and sewer service now and for the future.
Utility Bill Options
1. Do nothing and you will continue to receive a paper bill.
2. View and/or pay my bill online (3% fee per transaction)
3. For Auto Pay by Checking or Savings Account with NO FEE contact the Water/Sewer Billing Office at 815.233.0111
4. Pay my bill with a phone call to 1.866.337.0339 (3% fee per transaction)
Public Works Director
Office Phone: 815.297.1166
Wastewater Discharge Permit Notifications
Honeywell Plant #4
323 E. Stephenson St.
The permit may be viewed at the Notice link above on this website.
Written comment may be submitted to:
Rob Boyer, Public Works Director
314 W. Stephenson St.
Freeport IL 61032
Water & Sewer Reference Documents
Water & Sewer and Garbage Collection Rates – 7/1/2021
Water & Sewer Rates with Capital Improvement Charges
PFAS PFOS Statement
Hydrant Flushing FAQs
Letter Delivered to Neighboring Properties re: Construction of Well #11 on Field Cir. – 4/6/2020
Capital Improvement Summary FY2019
Billing for Late Charges and Non-Paid Turn-Off Dates – Effective 6/25/2018
Best Practices for Cold Weather – Water Services and Water Meter Freeze Prevention
Lead Pipe Best Practices
Turn-Off Policy for Multiple Meters on one Service Line
Ordinance No. 2018-11 Municipal Utility Billing and Collections Procedures
Public Health Advisory 5/1/2018
Infrastructure Presentation 12/12/2016
Rate Structure Presentation 3/6/17 (Final)
Rate Structure Presentation 1/17/2017
Storm Drainage & Erosion Control Management Design Manual
Water Quality Report 2021
Water Quality Report 2020
Water Quality Report 2019
Water Quality Report 2018
Water Quality Report 2017
Water Assessment Survey 2011
History of the Freeport Water & Sewer Department.
314 West Stephenson St., Suite 010
Freeport, Illinois, 61032