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PRETZEL CITY AREA TRANSIT

Pretzel City Area Transit (PCAT) provides transit services for all residents of Freeport and Stephenson County. The City of Freeport and the Senior Resource Center partner to provide small bus and/or van transportation for quick trips to the store, doctor’s visits, rides to a special event, and more. Pretzel City Area Transit operates Monday through Friday from 6 a.m. to midnight and Saturday from 6 a.m. to 1 p.m. Currently, no Sunday service is provided.

To schedule rides, please call 815-235-RIDE (7433)

For more information about Pretzel City Area Transit, go to www.pretzelcitytransit.com

Safety

It is the policy of the Pretzel City Area Transportation (PCAT) to provide safe and timely transportation for all transit passengers, see the PCAT Handbook for more information. To establish the importance of security and emergency preparedness in all aspects of our organization, Pretzel City Area Transit (PCAT) developed and adopted a System Security and Emergency Preparedness Program Plan (SSEPP).  To make a customer complaint regarding Pretzel City Transit (PCAT), please click here for Pretzel City Transit Customer Complaint Form.

ADA

Pretzel City Area Transit strives to maintain an efficient and effective transportation system that is accessible to everyone. Pretzel City Area Transit offers wheel-chair accessible transportation. Click here for the ADA Policy Procedure.  To make an ADA Complaint, use the ADA Complaint Form.

It is the policy of Pretzel City Area Transit (PCAT) to uphold and assure full compliance with the Americans with Disabilities Act (ADA), and all related statutes. Any individual, group of individuals or entity that believes the have not been provided with a reasonable modification for disability under DOT 49 CFR Parts 27 & 37 and related statues in receiving Pretzel City Area Transit (PCAT) service. Please click here for Reasonable Modification Complaint Policy and Form.

Title VI

The Pretzel City Area Transit operates its programs and services in accordance with the Title VI of the Civil Rights Act. Click here for Public Notice of Title VI.  Access the Pretzel City Transit Title VI Plan here. Click here for Title VI Complaint Procedures and click here form Title VI Complaint Form.

 

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